Print or keep beside the phone

Questions to ask a letting agent

Many landlords prefer a proper conversation before they instruct anyone. Use this checklist on the call — then ask them to confirm fees in writing by email.

Landlords discussing property management on a call
If they dodge fees on the phone, they will dodge them in the tenancy too.

Tick each point as you go. You do not need to sound like an expert — clear answers matter more than fancy language.

  1. 01

    Fees — including VAT and extras

    Say: “Please email your full landlord fee schedule, including VAT, inventory, renewals and any exit fees.”

  2. 02

    How long will my property take to let?

    Say: “What rent would you advertise, and how long have similar homes nearby taken to let recently?”

  3. 03

    Tenant checks

    Say: “What referencing and Right to Rent checks do you complete before a tenant moves in?”

  4. 04

    Repairs and emergencies

    Say: “Who do tenants call if something goes wrong, and how quickly do you usually respond?”

  5. 05

    Your named contact

    Say: “Will I have one person looking after my property, and can I reach them by phone?”

  6. 06

    Trust and protection

    Say: “Which Client Money Protection and redress schemes are you in — and are you ARLA or Safeagent registered?”

  7. 07

    Service level

    Say: “For my situation, would you recommend tenant find only or full management — and why?”

  8. 08

    Leaving if it doesn’t work

    Say: “What notice do I need to give if I want to change agents later?”

Prefer to speak to a recommended local agent?

For Doncaster landlords, Kerrigans Property can talk through tenant find or full management and arrange a free rental valuation.

01302 769276

Next: how to choose a letting agent ·fee ranges ·managed vs let-only

Discussing letting agent questions

Ask once. Get it in writing.

Then check typical fee bands

FAQ for landlords

People also ask about phoning agents

Straight answers to the questions landlords search before comparing letting agents — fees, trust checks and what “good” looks like in practice.

What should I ask a letting agent on the phone?

Ask for their full fee schedule including VAT, how long similar homes take to let, how referencing works, who handles repairs, which redress and Client Money Protection schemes they belong to, and whether you will have one named contact.

Is it better to phone a letting agent or only email?

A phone call is often clearer for landlords who want to judge how helpful and local the office feels. Follow up by asking them to email the written fee schedule and agency terms so you can compare calmly.